Q&A/Technical Support

new CPD

 
Picture of Jana Swan
new CPD
by Jana Swan - Wednesday, 7 March 2018, 1:03 PM
 

I tried few more new short CPD's from this year, but cannot manage to finish any of them as unable to upload document/ files as requested

I cannot upload files on my system how ever I tried and that means I cannot complete those CPD's and collect badges for any of them, 

new set-up from this year s really useless

(attachment below is not compatible with my computer system)

Picture of Dan Jeffries
Re: new CPD
by Dan Jeffries - Wednesday, 7 March 2018, 1:39 PM
 

Hi Jana

Sorry to hear you have been having issues. We have had numerous delegates upload their files and receive their badge, so we are confident that the system is working.

We want to help you get your CPD. Can you perhaps attach one of the files that you are unable to upload? We can then look to fix this.

Dan

Picture of Jana Swan
Re: new CPD
by Jana Swan - Wednesday, 14 March 2018, 12:42 PM
 

I tried today upload again - ophtalmology case study after I finished case and nothing happend, I managed to download it even into my private computer files ,but  your upload system just not working!!! 

I cannot use attachment below as will not show your file connection from my computer unless I download to my private personal files and, I am not willing to give you access to other my private files, which have nothing to do with CPD

Jana Swan, Wednesday 12.40

Picture of Dan Jeffries
Re: new CPD
by Dan Jeffries - Wednesday, 14 March 2018, 2:22 PM
 

Hi Jana

Could you tell us which browser you are using e.g. Chrome, internet Explorer, Firefox etc.

Could you also take a screenshot of you trying to attach a file to the assignment.

As stated previously, we have had lots of submissions so we know it's working as expected, so you are obviously experiencing an issue specific to you. We of course want to help get this sorted.

Dan