Q&A/Technical Support

Completed course but not recorded

 
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Completed course but not recorded
by Myra Latta - Monday, 15 April 2019, 4:20 PM
 

Hello, I have completed the Feline anaesthesia coarse and got a message saying my digital badge would be emailed. When I went back into my dashboard it hasnt recorded my completion of the coarse at all and says i only spent 17 mins on it. I now have no record of completion.

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Re: Completed course but not recorded
by Myra Latta - Monday, 15 April 2019, 5:05 PM
 

I have just completed the Triage CPD and the same thing has happened. It was asking me to upload a document, I am unsure what It was I should have been uploading?? It then went back to saying I had never started the coarse. Frustrating! 

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Re: Completed course but not recorded
by Myra Latta - Tuesday, 16 April 2019, 9:26 AM
 

Hi Myra, 

I'm sorry to hear you are having issues with the Triage course. Once you reach the end of the lesson, there is an option to "export text", the file that is exported is what you need to upload in order to complete the course and gain the badge. The second to last page of the lesson explains how to do this. If you could complete the lesson by answering the questions and exporting the document then uploading it, the badge should be awarded. 

Kind Regards 

Emma Knibbs 

Elearning and Moodle Developer

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Re: Completed course but not recorded
by Myra Latta - Tuesday, 16 April 2019, 10:37 AM
 

Hi, I clicked on the document it said to upload which opened in word. I don't have word on my laptop so it would not let me save and upload it.

Picture of Myra Latta
Re: Completed course but not recorded
by Myra Latta - Tuesday, 16 April 2019, 9:20 AM
 

Hi Myra, 

I have logged into your account and the badge has not yet been awarded. Have you completed the questions? The system normally stores your attempts at the questions and they are currently blank. The message you will receive regarding the badge once the questions are complete will come into your Moodle inbox (the badge at the end of the session is still showing as restricted). Would you be able to have another go and let me know if it works, as I can see that the badge has been awarded to others historically? 

Kind Regards

Emma Knibbs

Elearning and Moodle Developer

 

Picture of Myra Latta
Re: Completed course but not recorded
by Myra Latta - Tuesday, 16 April 2019, 10:38 AM
 

Yes, I spent over an hour in total and had completed all questions. 

I have gone through and done them again and seems to be remembering the progress this time.